At Heavy Penguin, we are aware of the trust you place in us and our responsibility to protect your privacy.
As part of this responsibility, we are sharing with you what information we collect when you use our website, why we collect it that information, and how we use it to enhance your experience. By using the Heavy Penguin website, you consent to the data practices described in this statement.
Use of Personal Information
Personal data submitted on this website with your consent will be used for the purposes specified in this privacy policy or in relevant parts of the website.
If you subscribe to our emails or our newsletter, Heavy Penguin may use your personally identifiable email address to inform you of other products, events or services available from Heavy Penguin.
If you contact us, we collect your name, email address, as well as other information you directly give us on our website for the purpose of making an inquiry. We need this information to respond to comments and questions and provide customer service, along with any subsequent participation in tender process or delivery of service.
Heavy Penguin also collect information about you automatically. This is information about your visits to, and use of the website in order for us to improve our sites, products, and service.
Heavy Penguin does not sell, rent or lease its customer lists to third parties. Heavy Penguin won't contact you on behalf of external business partners about any particular offering.
Heavy Penguin will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Heavy Penguin or the site; (b) protect and defend the rights or property of Heavy Penguin (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Heavy Penguin, or the public.
Device Information
Heavy Penguin may collect information about your computer and your visits to this website. When visiting our website, we log your IP address, browser type, browser language, geographical location, length of visit, and information about your use of and actions on our website. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.
Third Party Services
Some of the data we receive is collected and stored by third party services. For example, these data includes website browsing session information, user interaction recordings. Details on the two services in use are:
Google Analytics: https://policies.google.com
HotJar: https://www.hotjar.com
Security of your Personal Information
No method of safeguarding information is 100% secure. Heavy Penguin uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Heavy Penguin secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
Storing Your Data
Heavy Penguin will retain a record of your personal information. This is done in order to provide you with a consistent, high quality, professional service. Heavy Penguin will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary. Heavy Penguin will remove any personal data about you from all system upon request. Please refer to our Data Protection Addendum for more information in this area.
Cookies
The Heavy Penguin website website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or to deliver viruses to your computer. Cookies are uniquely assigned to you, and only be read by a web server in the domain that used the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Heavy Penguin pages, or register with Heavy Penguin site or services, or cookie helps Heavy Penguin to recall your specific information on subsequent visits, this simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Heavy Penguin website, the information you previously provided can be retrieved, so you can easily use the Heavy Penguin website features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Heavy Penguin website services or websites you visit.
Contact
Heavy Penguin welcome your feedback and questions about this privacy policy or our treatment of your personal data. Please contact us by one of the following means:
By email: info@heavypenguin.com
By telephone: 01920 450463
Changes To This Privacy Policy
Heavy Penguin will occasionally update this Statement of Privacy to reflect company and customer feedback. Heavy Penguin encourages you to periodically review this Statement to be informed of how Heavy Penguin is protecting your information. When such a change is made, we will update the "Last Updated" date below.
Last updated: 01/2023